Reach Out to Us
Need help? Our support team is available to assist with questions, account-related issues, verification, technical concerns and general feedback. Contact us for help with deposits, withdrawals, security checks or responsible gambling settings. We offer email and phone support and live chat where available for faster answers. All enquiries are handled in English and we aim to resolve most queries. For non-urgent enquiries send an email and a member of the team will reply as soon as possible.
| Department | Contact |
|---|---|
| Customer support (questions, account-related issues, verification, technical concerns and security enquiries) | [email protected] |
| General enquiries (billing, payments, account updates and policy queries) | [email protected] |
| Affiliate enquiries (partnerships, campaign support, tracking and marketing) | [email protected] |
| Phone (London line for urgent account support, verification or payments) | +44 20 7946 8213 |
| Working hours | Mon-Fri, 09:00-18:00 |
Email Support
Email is our preferred contact method for detailed requests, account issues or when you need to send documents. Please email [email protected] with a clear subject line and include your full name, account ID and up-to-date contact details to avoid delays. Attach any relevant files and we will respond as soon as possible.
Submit Your Inquiry
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day via live chat or email. More complex cases - such as KYC checks or payment disputes - can take longer depending on the issue and required verification. If you need help, contact [email protected] and include relevant account details to speed things up.
Feedback
We’d love to hear from you - send feedback, suggestions or ideas to help improve Kingdom’s site and services. Every message is read and considered by our team, and common suggestions are used to shape future updates and features. Tell us what works, what doesn’t, or any feature you’d like to see - your input helps us make the site easier and fairer for everyone.